For all desserts/perishable items, Returns are NOT accepted, because of the nature of the product.

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In the unlikely event that you are not happy with your purchase/dessert, please let us know about the problem within 24 hours and then return the uneaten portion of your dessert to us for further investigation within 24 hours of tasting your product.  If 24 hours have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. 

Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. 

We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!

To complete your refund, we require a receipt or proof of purchase.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please revise your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please, contact us at tanyasbakehouse@gmail.com.

 

Merch (Non-Food Items) 

PLEASE NOTE THAT WE DO NOT OFFER EXCHANGES, RETURNS, AND REFUNDS OF ANY KIND ON ANY NON-FOOD ITEMS/ MERCH. 

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Digital Items

PLEASE NOTE THAT WE DO NOT OFFER EXCHANGES, AND REFUNDS OF ANY KIND ON ANY DIGITAL PRODUCTS WE OFFER.

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CONTACT INFO:

Email: tanyasbakehouse@gmail.com

Address: 1431 Rail Head Blvd Ste 1, Naples, FL, 34110 (please, note, we do not have a storefront with seatings, you can't just walk in without an appointment)